This privacy policy applies to users of our website services. Ashley & Martin is legally bound by the Singapore Personal Data Protection Act 2012 (“PDPA” or “the Act”) and is committed to complying with the obligations set out in that Act.

What Information is Collected?

If you contact us via email over our website, Ashley & Martin will collect your email address

Your email address will only be disclosed or used for the purpose for which you have provided it and it will not be added to a mailing list without your consent.

Ashley & Martin may also collect additional information including, but not limited to, the following:

1. Name
2. Address
3. Telephone numbers
4. Email Address
5. Occupation
6. Treatment Provided
7. Health Information

We will only collect Health Information from you where you expressly agree to provide us with this information.

What do we do with the Information?

Ashley & Martin will use such information for the primary purpose it was collected or a related purpose. We will not use the information for other purposes unless your consent is obtained or such use is otherwise permitted under the PDPA. We will not disclose such information to third parties for marketing purposes.

Ashley & Martin may also use the information to inform you of recent developments in the treatments, articles or general information about changes within Ashley & Martin that may be relevant to you.

If you do not wish to receive these communications, please contact us on 6388 1988 or email mail@ashleyandmartin.com.au.

By registering, placing an order, using the Website or providing such information, you are consenting that we, and our affiliated companies, may use your personal information for the following purposes:

1. to process and complete your order/registration;
2. to provide products, goods, facilities, programmes, services and/or such other activities as you may have requested;
3. to communicate with you via SMS, phone call, email, fax, mail and/or any other appropriate communication channels;
4. to respond to questions and comments from you;
5. for administrative purposes;
6. to notify you of any changes to our products, goods, facilities and/or services which may affect you via SMS, phone call, email, fax, mail and/or any other appropriate communication channels;
7. to market and promote the products, goods, facilities and/or services that are or may be offered by us or members of the Group or may be of interest to you from time to time via SMS, phone call, email, fax, mail and/or any other appropriate communication channels;
8. for market research purposes; and
9. for us or members of the Group to discharge obligations required under the law.

Cookies

We use “cookies”, technology to store data in your computer using the functionality of your browser. A lot of websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before and there may be automatic collection of some information about your device such as IP address, web browser software, and referring website. The information stored in the cookie is used to identify you. This enables us to create a better user experience, to identify areas for improvement on our websites, operate an efficient service and to track the patterns of behaviour of visitors to the website.

You should be aware that information and data may be automatically collected through the use of “cookies”. You can usually modify your browser to prevent cookie use – but if you do this the Service (and the Website) may not work properly. By accessing our Website, you agree to that we can use such internet technologies for purposes mentioned above.

Accurate, Up-To-Date Information & Access

Ashley & Martin will endeavour to ensure that the information it holds is accurate, complete and up-to-date. Should you want to obtain access to your information, either to verify its accuracy or amend any details, please contact us on 1300 30 4247 or email mail@ashleyandmartin.com.au. After we have received any changes to your information we will take reasonable steps to correct the information so that it is accurate, complete and up-to-date.

Information Security

Ashley & Martin endevours to ensure the personal information that we hold is protected from misuse, unauthorised access, modification or disclosure through the use of security measures.

Links

Ashley & Martin provides links for your convenience. We are not responsible for the sites to which the links are provided. Therefore, our privacy policy is no longer applicable once these links are accessed and you have departed the website of Ashley & Martin.

Phone Calls

Ashley & Martin is determined to ensure you receive professional customer service and as such please be advised that all calls are recorded for quality and training purposes. If you do not wish for this to occur please inform the operator when calling or receiving calls from Ashley & Martin. All voice recordings are handled in accordance with the Privacy Act 1988 (Cth).

CCTV

At times, whilst using Ashley & Martin services, you may be video recorded by way of CCTV. Ashley & Martin makes these recordings to assist with ensuring the safety of customers, Ashley & Martin staff and business partners, as well as ensuring you receive professional customer service. All video recordings are made and handled by Ashley & Martin in accordance with the PDPA. If you have any queries in relation to our privacy policy, please contact please contact us on 6388 1988 or email mail@ashleyandmartin.com.au.

The Site is owned and operated by Ashley & Martin (Singapore) Pte Ltd (UEN: 201117825R) (T/A Ashley & Martin), a Singapore company, with a registered address at 190 Clemenceau Avenue #04-16, Singapore Shopping Centre, Singapore 239924 (“Ashley & Martin”). Ashley & Martin (Singapore) Pte Ltd is part of the Ashley & Martin Medical Group, with its corporate office registered in Australia. Ashley & Martin Pty Ltd and its subsidiaries are referred to as the “Ashley & Martin Medical Group” or “the Group”.

If you are under 18, we require that you inform a parent or guardian about our privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before using our Website, providing any information, registering or placing an order with us. (Please note that use of the Website, is neither intended for, nor directed to, children under the age of 18.)