Privacy Policy


(A) This Privacy Policy forms a part of the terms and conditions (the Terms and Conditions) governing your use of the Website and the Services provided by Ashley & Martin (Singapore) Pte. Ltd. (hereinafter, collectively, referred to as “Ashley & Martin”, “we”, “our” or “us”) and its related corporations and should be read in conjunction with such Terms and Conditions. Defined expressions in the Terms and Conditions shall have the same meanings when used in this Privacy Policy unless the context otherwise requires or unless otherwise defined in this Privacy Policy.

(B) Our rights under this Privacy Policy shall be without prejudice to other rights of collection, use or disclosure available pursuant to any terms and conditions or under the law and nothing herein is to be construed as limiting any of these other rights.

1. What information do we collect?

When you answer any question on the Website, proceed to pay for the Services or provide any other information to us in the use of the Services, we collect data which enables you to be identified or identifiable, including but not limited to:

(a) information such as your name, identification numbers, contact details, addresses (residential, mailing, electronic mail), payment information such as credit or debit card information, and other identification details;

(b) device data such as the carrier operating system such as the device and connection type, unique device identifier (i.e. device’s IMEI number, MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, IP address and mobile payment methods; and

(c) information relating to your medical condition(s) and wellbeing, ((a) to (c) collectively, the “Personal Data”).

2. Consent

2.1 Providing Consent

When you provide us with Personal Data in the use of the Services, whether to complete the online questionnaire on the Website, verify your Card, attend to video and/or voice call(s) with our Healthcare Providers, arrange for a delivery or otherwise perform a transaction on the Website, you are deemed to consent to our collecting of such Personal Data and using it for that specific reason. If your Personal Data is required for a secondary reason, like marketing, we will either seek your express confirmation or provide you with an opportunity to decline.

2.2 Withdrawal of Consent

In the event we have obtained your consent under Clause 2.1 but you change your mind or wish to withdraw your consent for us to contact you, whether for the continued collection, use or disclosure of your information or otherwise, you may at any time contact us at or mail us at the following address:

Ashley & Martin

190 Clemenceau Avenue

#16/17/18 Singapore Shopping Centre

Singapore 239924

2.3 When you provide us with any Personal Data:

(a) you represent and warrant that (i) you are the owner of such Personal Data provided that that you have been notified of the Purposes (as defined in paragraph 3.1 below) for which such Personal Data will be collected, processed, used or disclosed and (ii) you consent to our collection, processing, use and disclosure of your Personal Data in connection with the Purposes;

(b) you shall notify us immediately if you wish to withdraw your consent under paragraph (a) above, and acknowledge that such withdrawal of consent may affect the Services which we are able to provide to you; and

(c) you shall ensure at all times that all such Personal Data is correct, accurate and complete, and that your consent under paragraph (a) above shall, subject to all applicable laws and regulations, survives your death, incapacity, bankruptcy or insolvency and the cessation of use of the Website and/or Services.

3. What do we do with your information?

3.1 What do we do with your information?

3.1. From time to time, we may collect your Personal Data and transfer and store the same on our servers (and such Personal Data shall be subject to any terms and conditions applicable thereto). We may use or disclose the Personal Data for any of the following purposes (the “Purposes”):

(a) to provide you access to the Services and to allow us to provide any other services to you such as to make payment for the Services, arrange for delivery of your purchases on the Website or through our Healthcare Providers, and manage your relationship and communication with us or our Healthcare Providers;

(b) to connect you with our Healthcare Providers and to allow our Healthcare Providers to make a diagnosis, assessment and treatment recommendation tailored to your needs;

(c) to administer, facilitate, process and/or deal in any matters relating to your use of the Website and/or the Services, or your communications with our Healthcare Providers;

(d) to carry out our obligations arising from any agreements you enter into with us;

(e) to facilitate transactions through the Website or in connection with the Services;

(f) to carry out, monitor and analyse our business;

(g) to contact you to send you information in relation to the Services or any changes or updates thereto, where necessary;

(h) conducting checks with the Do Not Call Registry;

(i) as part of, or in connection with, any sale, merger or similar change of our business;

(j) for customer feedback and complaints or legal purposes in enforcing our rights, procuring legal advice and dispute resolution;

(k) for the marketing, promoting or advertisement of products and services (including any co-branded products or services) which we believe you may be interested in and where you have provided your consent to us for the same;

(l) for record-keeping purposes and producing statistics and research for our internal and/or statutory reporting and/or record-keeping requirements;

(m) to detect, prevent and investigate fraud, crime, offences, money-laundering, terrorist financing, bribery, technical or security vulnerabilities;

(n) to carry out due diligence or other screening activities (including background checks, anti-money laundering checks, know your client checks) in accordance with legal or regulatory obligations (whether of Singapore or other countries) applicable to us or our Healthcare Providers, the requirements or guidelines of governmental authorities (whether of Singapore or other countries) which we determine are applicable to us or our Healthcare Providers, and/or our risk management procedures that may be required by law (whether of Singapore or other countries) or that may have been put in place by us;

(o) to assist us in conducting or co-operating in investigations or proceedings relating to fraud or other illegal activity where we believe it is reasonable and appropriate to do so;

(p) to comply with or as required by any applicable law, governmental or regulatory requirements of any jurisdiction applicable to us or our Healthcare Providers, including meeting the requirements to make disclosure under the requirements of any law binding on us or our Healthcare Providers, and/or for the purposes of any guidelines issued by regulatory or other authorities (whether of Singapore or other countries) (such as but not limited to the Singapore Medical Council Ethical Code and Ethical Guidelines), with which we or our Healthcare Providers are expected to comply;

(q) to comply with applicable legal obligations or requests from government authorities, when we believe an applicable law or government directive requires it or generally doing so would be in the interests of national security or to protect our rights, property, safety or security or otherwise that of the visitors to the Website or other third parties; and

(r) other purposes reasonably related to the aforesaid.

3.2 We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

3.3 If there is any change in the purpose for which we collect your Personal Data, we will inform you of such change by way of email. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at

3.4 We may retain Personal Data for so long as one or more of the Purposes for which it was collected remain valid, where required by regulation or law (national or international), or as required by our record retention policies or business purposes.

4. Third-Party Services

4.1 The third-party providers engaged by us may collect, use and disclose Personal Data to allow them to perform the services provided to us. We do not disclose your Personal Data to unaffiliated third parties for their independent use unless we have obtained your express consent to do so and pursuant to executing confidentiality agreements with such unaffiliated third parties. We require all third-party providers engaged by us to respect the security of Personal Data and to treat it in accordance with the law.

4.2 However, certain third-party service providers, such as payment gateways and other payment transaction processors, may have their own privacy policies in respect to the Personal Data we are required to provide to them for the processing of any payments made for any products or services purchased on our Website or through our Healthcare Providers. We recommend that you read their privacy policies so you can understand the manner in which your Personal Data may be handled by these providers, as your Personal Data may become subject to laws of the jurisdictions in which those providers are located.

4.3 We shall not be liable for any loss or issue in the event you are redirected to any third-party website or application from our Website

5. Security

To protect your Personal Data, we take reasonable precautions and follow industry standard practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

6. Cookies

6.1 We use cookies for a variety of reasons:

(a) for e-commerce or payment facilities. These cookies are required to ensure your payment information for each transaction is remembered between pages;

(b) to offer user surveys and questionnaires to collect your personal information or information related to your medical condition(s) and/or wellbeing. Cookies may be used to remember who has already taken part in a questionnaire or to provide accurate results after you change pages;

(c) to track your movements from page to page and in order to store your selected inputs so you are not constantly asked for the same information;

(d) to submit data through forms such as those on contact pages or comment forms. Cookies may be set to remember your user details for future correspondence; and

(e) to provide you with an optimal user experience on the Website. In order to remember your preferences we need to set cookies so that this information can be called whenever your interaction with a page is affected by your preferences.

6.2 Third Party Cookies

(a) We may also use cookies provided by trusted third parties.

(b) This Website uses web analytics tools to allow us to understand how you use the Website and find ways to improve the user experience.

(c) We may test new features and make subtle changes to the way that the Website is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the Website whilst ensuring we understand which optimizations you appreciate the most.

7.Changes to this Privacy Policy

7.1 We reserve the right to modify this Privacy Policy at any time and post a revised version on our Website. Changes and clarifications will take effect immediately upon their posting on the Website, and where deemed necessary by us, may be highlighted on our Website or other communication to you.

7.2 Your continued access of our Services constitutes your unconditional acceptance of the terms of the Privacy Policy available on the Website at such time. All communications, transactions and dealings with us will be subject to the Privacy Policy in force at the relevant time.

7.3 If we are acquired or merged with another company, your Personal Data may be transferred to the new owners so that we may continue to provide the Services to you.

7.4 If you would like to access, correct, amend or delete any of your Personal Data, register a complaint or simply have more information, please contact us at or by mail at the following address:

Ashley & Martin

190 Clemenceau Avenue

#16/17/18 Singapore Shopping Centre

Singapore 239924